Job Description

Radiology Scheduler

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation's largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 158 hospital-based locations, in addition to its home-based services and virtual care offerings.

The posted compensation range of $25.00 - $31.77 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.

As our Scheduler, you will orchestrate a seamless and efficient care process for patients and providers by coordinating appointments and managing schedules. Every day you will schedule patient appointments and coordinate multiple provider schedules for medical procedures, tests, and studies. You'll ensure timely scheduling through effective communication, accurately gather and verify patient insurance and documentation, process reports, and provide exceptional customer service to patients via phone and in-clinic assistance. To be successful in this role, you will demonstrate strong attention to detail, multitasking abilities, and excellent communication and reasoning skills to manage scheduling complexities and patient inquiries, always striving for accuracy and efficiency.

• Answers the telephone professionally and courteously within defined time. Projects a professional and pleasant voice in all telephone communications. Manages multiple calls while minimizing the time callers are on hold. Efficiently and accurately meets the needs of callers requesting information about procedures or reports performed within the department. Assists the radiologist, and physicians as needed in a professional and pleasant manner. Works closely with the registration department in processing outpatients through the department.
• Routinely utilized the Meditech computer scheduling module to schedule procedures in multiple departments within imaging. Verifies clinical history with the requested exam then enters orders into the order entry system accurately.
• Provides imaging interpretation reports and films upon request of the referring physicians and files films. Ensure timely distribution of reports to physicians nursing units or MIS via fax, courier mail, or volunteers.
• Establishes and maintains the patient records to comply with regulatory and legal requirements. Ensure prompt distribution and filing of reports and films. Maintains the 7-day file and long-term files. Purge reading room films daily.
• Assists in the monitoring of clerical/file process, recommending modifications for improvement. Represents the department as a super user for the Meditech computer information system. Inputs data and tests the functionality of the radiology and scheduling modules during all revisions and upgrades to Meditech. Updates the dictionaries within the radiology and scheduling modules.
• Maintains the Meditech radiology and scheduling modules. Troubleshoots and corrects problems identified within the modules or is a resource to Meditech in resolving issues identified. Maintains communications with other Meditech users at other facilities to optimize functionality and problem solving with the system. Trains and assists various staff members in the operation of the computer system.

Required

• Medical terminology and clerical experience and
• Programming/maintenance experience in Meditech Radiology and scheduling modules and
• Word processingand computer data input experience
• Customer service skills in telephone communications

Preferred

• High School GED General Studies or Equivalent educational experience, upon hire or
• High School Graduate General Studies or Equivalent educational experience, upon hire and
• Experience in a medical office or hospital environment

Founded in 1873, Dignity Health - Mercy Medical Center is a 186-bed, acute care, nonprofit hospital located in Merced, California. Serving over 150,000 patients annually, the hospital offers a full complement of services including a Level II NICU, heart care, the Mercy Cancer Center, and a family birth center. Additionally, Merced Medical Center has been recognized as an LGBTQ+ Healthcare Equality High Performer by the Human Rights Campaign Foundation and is a Joint Commission-certified Primary Stroke Center.

One Community. One Mission. One California

Total Rewards

Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit our Total Rewards.

CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here [PDF].

CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.

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