Job Description

Location : Name Mauston Position Type Part-Time Company Overview ABOUT FESTIVAL FOODS: We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin. At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs. Job Summary Join our Festival Foods team as a Guest Services Clerk! Job Title: Guest Service Desk Clerk Reports to: Guest Services Manager Job Description What You’ll Do: As a Guest Service Desk Clerk at Festival Foods, your responsibilities will include: Provide Outstanding Service: Take ownership of guest interactions by responding promptly to inquiries, offering product and service information, and resolving complaints in a friendly, professional manner—whether in-person, by phone, or electronically. Ensure Smooth Operations: Accurately and efficiently process transactions, maintain cash and media at the Service Counter, and manage tasks like cashier tills distribution and additional services such as DMV, Lottery, and ticket sales. Support Guest Needs: Help guests with refunds, exchanges, and offers while recording details of inquiries, comments, and actions. Direct unresolved issues to appropriate resources. Quality Standards: Ensures all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm. Money Handling: Distributes cashier tills and partners with cashiers throughout the day to ensure associate and guest needs are being met. Accurately and efficiently process transactions and accurately maintain all cash and media at Service Counter registers. Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences. Collaborate with the Team: Perform other duties as assigned. What We’re Looking For: To succeed as a Festival Foods Guest Services Clerk, you should have: Availability: Minimum availability must include 16 hours a week with a minimum of 8 hours per day during available days. Customer Focus: A genuine interest in helping and engaging with guests, with strong interpersonal and guest service skills. #J-18808-Ljbffr

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